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Return to shopWarranty and Returns Policy
Returns
We’re confident you’re going to love your new tech from Laptop Outlet. But hey, if it’s not quite right, don’t worry
we’ve got you covered. Whether it’s a change of mind, a damaged item, or a fault, we’re here to help.
Want to return an item?
We’re happy to assist you. Here’s everything you need to know:
- We aim to process your return within 10 working days of receiving it. If it’s been more than 30 days since your purchase, email us at support@bpbtrade.com and we’ll advise you on the next steps.
Warranty Information
All products come with a standard 1-year manufacturer warranty unless otherwise specified on the product page. For refurbished items, please refer to the warranty details on the individual product page.
Items with faults caused by physical damage, liquid damage, neglect, misuse, or normal wear and tear are not covered under warranty.
If you need help with a warranty claim, email us at support@bpbtrade.com, and we’ll assist you .
Customer Data Handling
All returned items received on-site will undergo data sanitisation. This process ensures that all customer data is securely wiped, and no data remains on the device before it proceeds to any further processing stage. For any data-related enquiries, please email support@bpbtrade.com
Returns Processing Times
Once we’ve received your returned item at our warehouse, please allow up to 10 working days for processing.
During peak times, it might take a little longer, but rest assured—we’re on it!
Have questions? Drop us an email at support@bpbtrade.com, and we’ll be happy to help.
At Laptop Outlet, we make shopping—and returning—stress-free .